You said that you are not receiving my SNF telemetry.  How do I fix that?

The two main reasons we don't receive telemetry are:
1. Something is broken - preventing SNF from working correctly on your system. (i.e. incomplete setup, incorrect paths, using an out of date version, etc.)
2. System cannot authenticate to the SYNC server. (possible network or firewall issues?)

Steps that you can try:

1. Are you running Version 3?

If you are not running version 3, please go to the Downloads page and install version 3. Installation guides are provided in the Documentation section of the website.

2. Check your paths.

3. Check to see if your SNF installation is working:
You can check your status.* log and/or your activity logs.
You can use SNFClient.exe -status.minute and that will produce your status.minute log data if SNF is running.

4. Check Your Firewalls:
If SNF is running on your system but we're still not seeing telemetry then the most likely cause is that a firewall on your network is blocking SNF's SYNC connections to our systems. Generally these connections happen about once per minute and go out to sync.messagesniffer.net port 25. Alternatively you can configure SNF to use port 80 for SYNC connections.

http://www.armresearch.com/Documentation/QA/ltsyncgt--2052767025.jsp

If you have a firewall that inspects content it may be breaking SYNC connections shortly after they are made. SNF uses port 25 (or 80) because outbound connections on these ports are usually open, especially for mail servers on port 25 where SNF usually lives. If it turns out your firewall is breaking these connections then you will have to convince it to let these connections through.

Please feel free to contact us at support@armresearch.com to help you resolve this issue.